Healthcare Concierge/Receptionist (Customer Service)

Healthcare Concierge/Receptionist (Customer Service)

• Location: Ballarat (1 Day In-Office to start with & transitioning to 2-3 days per week in office from 2027)
• Salary: $65,000 Base + Super ($72,800 Total Package)
• Type: Permanent, Full-Time

About the Role

Are you a warm, outgoing communicator who thrives on creating remarkable patient experiences? A leading allied health practice in the Ballarat is looking for a dedicated Medical Receptionist to join their close-knit team.

This is a unique opportunity offering highl flexible working environment, with a planned transition to a modern hybrid setup in early 2027.

What You’ll Be Doing

As the primary voice and digital touchpoint for patients, your day-to-day will involve:

• Patient Care & Retention: Welcoming new patients into their care plans, following up with leads, and making proactive outreach calls to re-engage patients at risk of falling behind on their health goals.
• Membership Concierge: Helping launch and manage a new premium patient membership program.
• Digital Communication: Managing incoming patient inquiries and Meta Business Direct Messages (strictly customer service & inquiry management - no marketing or content creation required!).
• Clinic Administration: Assisting with patient records, basic reception support, and x-ray admin.

What We’re Looking For

• Personality First: A bubbly, warm, and naturally empathetic personality with a positive, upbeat energy.
• Exceptional Communication: Superior phone etiquette and the ability to build immediate rapport over the phone.
• Location Flexibility: Ballarat local (or nearby) who is comfortable working in hybrid arrangement in Ballarat.
• Proactive Drive: Comfortable making outgoing calls regarding payments, rebookings, and patient follow-ups with tact and care.

Apply Now! Don't miss out on this amazing opportunity to join a supportive, forward-thinking team.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.